FAQ's

We try our best to ship items as fast as we can. Please allow 24 to 48 hours time for your order to ship out, and average delivery 2 - 5 days from date shipped.

Tracking numbers will be updated as soon as your order has been shipped.

The Oasis Store will gladly accept returns for anything that is unused, if you are not 100% satisfied. We love store credit, but will also gladly refund the pay account you used to make the purchase. When requesting a return, please specify if you would like a refund or a store credit. Store credits will be issued to your account once we've received the returned items, and may be used for future purchases.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Please see our refund policy and instructions HERE.

Orders can be canceled if cancellation is initiated the same day.

If your order has already shipped, the item must be delivered and then sent back and we must receive it in order to issue a refund. The item must be in original, unopened, condition.

Please see our refund policy and instructions HERE.

If you have misspelled or auto-filled in an incorrect address, please click the "Contact Us" link at the bottom of this page and select from the drop-down option the Subject named "Shipping & Tracking Questions". You may also click HERE to go to our "Contact Us" page.

Make sure to provide your Order Number in your message, along with the correct address.

This must be done before the item ships. If the item ships, we will do our best to stop the shipping carrier from delivering the product to the wrong address and update them with the correct address. There may be a cost to us for your error if this occurs.

We do not guarantee we are able to stop the delivery. If we are notified by you, last minute or after the fact, about the shipping address being incorrect and the product is delivered to the wrong address, we will not be held at fault and no refund will be given for your error.

Please make sure all addresses are correct when ordering. Please see our refund policy HERE.

Absolutely! We are here to help make your shopping experience with us an awesome one!

Please click the "Contact Us" link, at the bottom of this page, and select from the drop-down option the appropriate Subject.

If you've already ordered, and your question is about that order, please make sure to include your order number in the message body.

You may also click HERE to go to our "Contact Us" page.